TERMS OF SERVICE

A. MAINTENANCE DIVISION

1. Payment

Invoice will be emailed on the 1st of each month. Payment will be due on the 15th of that month. You can pay through your Client Hub or you can send a check through the mail.

If you choose or are required to put a card on file, you will be able to enter your credit/debit card information into our Client Hub. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. An electronic receipt will be sent to you. If a payment is unable to be processed, service will be put on hold until payment is made, and a $25 fee will be charged to your account. If we are unable to secure final payment, the customer agrees to pay any collection cost incurred by Legacy Lawn & Landscaping, LLC related to the collection process of outstanding balances.

Repeated unsuccessful or late payments will result in a break of service. Please note that the first lawn care service or service performed after a break in service may result in an extra charge up to double the regular service amount. This one-time increase in charge would be due to overgrowth, excessive time spent and wear on machinery.

2. Scheduling & Inspections

In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates. Lawn care (mowing) services are placed on a weekly schedule. Which can sometimes range from 7-10 days if the weather pushes things back. We try to keep you on the same day each week but sometimes that is impossible. Please note that if our lawn care crews come to your property to perform scheduled lawn care service and your lawn is freshly mowed by another person or provider without notice to our company, a charge of 50% of your regular service cost will be charged to your account.

3. Picking Up Items

Your service will be predictable and reliable. Since you’ll know when we’re coming, we ask that you please pick up all items in your yard and move all vehicles or blockages that may hinder our ability to access gates, etc. This includes dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our mowing crew is responsible for picking up items in your yard (this excludes sticks and yard debris when we are providing a clean up service) or is delayed at your property due to blockages. This ensures that our crew can stay efficient and do the best job for you, while avoiding damage to your personal items and our equipment. Repeated occurrences, damage to our equipment, or personal injury to our employees may result in termination of service.

We ask that all dog feces, chains, and leashes be picked up before our arrival. If it is not, we will not mow. This is due to the damage of equipment and sanitation as we go from one yard to another. You will be charged 50% of your weekly mowing amount if we are unable to mow.

4. Courtesy and Safety

While Legacy Lawn & Landscaping, LLC is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own. Chemicals may be used on your property during each weed control treatment; please do not allow any person or pet to walk on the treated areas until the treatment has completely dried.

5. Extra Clean Up Due to Storm or Heavy Winds

If a storm or heavy wind leaves behind excessive sticks, tree limbs, and/or yard debris between mows, please contact us to discuss your options. We are able to clean up what is necessary to mow and charge at a rate of $65 per man hour plus a $100 disposal fee.

6. Extra Clean Up Due to Tree Discharge (leaves)

If a tree on your property (or a neighbor’s property) causes excessive discharge to the point that it hinders our ability to provide your regularly scheduled lawn service, we will charge at a rate of $65 per man hour plus a $100 disposal fee to clean up the area. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.

7. Requesting to Skip a Mow

Our crew leaders are trained professionals. When they arrive on the job site, they analyze the status of your lawn. If it appears that it does not need mowed and would benefit from skipping a week of service, the crew leader will make a note of the skipped service. This may happen during drier periods or toward the beginning/end of the season. Otherwise, your lawn will be mowed weekly. We allow two client-requested skips per year at no charge, if requested at least 24 hours before your service is scheduled to be performed. If you request to skip service with less than 24 hours notice, or request more than two skips per season, your account will be charged $25 per event.

8. Requesting to Mow Shorter

Please be advised that we mow at a 3 inch blade length during the spring/fall and 3 1/2 inches during the summer. This guarantees optimal health, quality, and aesthetic of your lawn. Mowing shorter than 3 – 3 1/2 inches damages grass roots, promotes weed growth, and destroys the overall look of your lawn. We take pride in the lawns we mow. We want you to take pride in the health and beauty of your lawn as well.

9. Damages

We take extreme care to avoid any damages but we cannot be held responsible for damage to irrigation systems, sprinkler heads, downspout covers, etc. We cannot be held responsible for damage to certain unavoidable areas that could be affected by a string trimmer, including, but not limited to: fencing/fences, mailbox posts, swing sets and play areas, unprotected siding that may be low to the ground, unmarked plants placed outside of regular beds, and other unprotected or unmarked areas. If an item should be directly damaged by our equipment, we will communicate the issue with you as soon as possible. If you notice that an item has been damaged, please notify us within 24 hours per our satisfaction guarantee below. Please note that Legacy Lawn & Landscaping, LLC is fully licensed and insured with workers’ compensation coverage on all employees.

10. Satisfaction Guarantee

Your 100% satisfaction is guaranteed. If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours. This contact may be in the form of a phone call or voicemail, e-mail, or service request through our Client Hub. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours (Monday through Friday 9:00am to 5:00pm), we will contact you as soon as possible when we re-open. If an issue should arise after the 24 hour window, it may be due to an issue of nature or other circumstance that could prevent us from correcting the problem at no charge.

11. Cancellation & A Long-Term Commitment to Quality

If you choose to cancel your service, a 24 hour notice (or if your service day is Monday, please notify us before 4:00pm on Friday) is required. If we do not receive notice of your cancellation (within the 24 hr. window), a charge of 50% of your regular service cost will be assessed to your account.

12. Continuation Of Service and Auto-Renew

Once your maintenance service begins, you’ll be placed on our annual schedule for service to resume each spring at our most current rate of service. Please note that the following services are subject to auto-renew annually: lawn mowing, bed maintenance/weed control, aeration and overseeding.

13. Promotion

Legacy Lawn & Landscaping, LLC may take photographs of your property, in terms of “before” and “after” purposes. By accepting this estimate you grant us the permission to take such photographs and give us sole rights to the property of these photographs.

B. PROJECT DIVISION

Services in this category include, but are not limited to: the installation of a landscaping bed or outdoor living space in any capacity, maintenance of existing beds or areas, or other work, any other services that may or may not require the use of equipment or materials

1. Payment & Scheduling

Invoice will be emailed to you within 3 days of your completed project. Invoice is due upon receipt.

When you have accepted an estimate, you will be prompted to enter your credit card information into our Client Hub. We require 50% of your project to paid at the time of acceptance. This ensures your spot on our schedule. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes. Changes in the economy have necessitated changes within our company. Pending services and projects reliant on material purchases, such as landscaping and outdoor living installations, may have a price change that could increase up to 15%. Additionally, we are unable to guarantee the price and availability of materials (including but not limited to lighting, pavers, and plants). Any and all changes to pending services and projects will be over-communicated as soon as we are made aware.

2. Deposits and Payment in Full

By accepting your landscaping or trimming estimate, you agree to pay 50% of your project up front. Remaining will be due upon receipt once your project is completed. If we are unable to secure final payment, the customer agrees to pay any collection cost incurred by Legacy Lawn & Landscaping, LLC related to the collection process of outstanding balances.

3. Warranties & Guarantees

Legacy Lawn & Landscaping, LLC offers a limited landscape warranty and hardscape warranty. For other care-dependent services (such as seeding, sodding, etc.), proper seeding and sod installation practices will be performed; however, successful germination and growth cannot be guaranteed by Legacy Lawn & Landscaping, LLC due to factors out of our control once service has been completed (including weather and watering).

4. Water Usage

By accepting this estimate, you agree to provide Legacy Lawn & Landscaping the right to use an on-site water supply as needed to complete the stated project without compensation. It is the Customer’s responsibility to make sure the water supply is on and working before we arrive. Service may be rescheduled, canceled, and/or additional charges may apply if water is not available at the time of our arrival.

5. Property

By accepting this estimate, you understand that the service will be performed at the agreed upon service address. It is your responsibility to procure any and all necessary property surveying, permits, etc., unless otherwise discussed.

6. Scope of Work

By accepting this estimate, you understand the scope of work is limited to the description in the service estimate and/or design or sketch. Legacy Lawn & Landscaping, LLC has no responsibility or liability for services that were not performed, if not listed in the service estimate. If you have any questions about the scope of work in this project please contact us before accepting this estimate. If for any reason the scope of work should change or increase due to customer request or matters out of our control, the compensation amount may change. Additional service requests or changes may be scheduled for a later date.

7. Weed Growth

Legacy Lawn & Landscaping, LLC is not liable for any weeds that may emerge after a landscape installation has been completed. Weed seeds are spread through wind and weather factors that are beyond our control.

8. Courtesy and Safety

While Legacy Lawn & Landscaping, LLC is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own. Please note that Legacy Lawn & Landscaping, LLC is fully licensed and insured with workers compensation coverage on all employees.

9. Removal and Replacement of Property

Removal and replacement of grills, patio furniture, planters, children’s and pets’ toys, etc. is the responsibility of the homeowner. Once you are placed on our schedule, please prepare for our arrival accordingly. Should we need to remove items from the deck or yard, we will not be responsible for breakage, storage issues, or proper return to the original area. An additional charge will be applied for the time and labor devoted to the removal of these items.

10. Damages

Legacy Lawn & Landscaping, LLC cannot be held liable for any damage that may be out of our control. We cannot be held liable for damage to our work should surrounding features or structures fail.

11. Promotion

Legacy Lawn & Landscaping, LLC may take photographs of your property for use in design and “before” and “after” purposes. By accepting this estimate you grant us the permission to take such photographs and give us sole rights to the property of these photographs.

Thank you for being part of the Legacy Family!